Tone it Down! Controlling the volume in the leasing office…
Apartment leasing is a talent and task that is best practiced with high energy and genuine enthusiasm. The classic sales personality, typically the best of the best leasers, tends to have a very strong and LOUD delivery. Is that you?
Avoid creating unneeded chaos and confusion in the leasing office by watching your volume…your voice level.
Use this “Tone it Down” checklist:
- Consider who is in the office and what they will have to endure from your leasing zeal and passion. Be aware that there are some in the office who don’t need to hear you and others or who just don’t want to be disturbed.
- Some onsite work requires a different kind of intensity and focus. It may be difficult to complete that monthly owner-report or develop a new marketing plan in a noisy office environment.
- Remember that you and your teammates may have different tolerance levels for noise. Pay attention to how a co-worker is reacting to you and your sales voice.
- Everyone loves a hearty laugh; it’s the best medicine, right? But if your laugh is a shrill, high pitched siren, you may want to make adjustments.
- Careful on the phone, too. Shouting or speaking loudly to the phone prospect may irritate the caller as well as derail the concentration of your co-workers.
Controlling your volume level in the office is just a part of good etiquette. It is more than manners; it is the two R’s; Respect and Relationship.
Tone it down. You can be loud and proud, but it’s not always appropriate in the busy onsite office.