The problem here is a failure to communicate! I see it all the time. Talented and well-intentioned onsite team members working totally independently of one another. One service tech comes in at 7 am. The other at 8. The …
Too Much Tech?
Are We Too Tech-y for Our Own Good? Okay, let's be real. We're drowning in tech these days. Between smart homes, self-driving cars, and robots that can fold laundry (seriously, where were you, Roomba, when I needed you?), it feels like technology …
Gone to Italy: How We Snuck Into Rick’s Kwik Tip for a Monday Surprise!
Growing up in Multifamily, I sometimes considered Monday the arch-nemesis of my weekend joy, much like an unwanted alarm clock that yanks you out of a beautiful dream. Yes, I was one of those who spent Sunday dreading the inevitable. I even …
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Honesty is the Best Policy…in Building Trust
Building trust in your leasing presentation by creating an honest "relationship" Honesty in leasing is the best policy, yes? And we all would consider ourselves honest. Yet have you ever told a prospect “this is the last one” when there were other …
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Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 5
Unveiling the Different Breeds of Difficult Bosses Having a "difficult boss" isn't a one-size-fits-all situation. From micromanaging hawks to credit-stealing chameleons, these challenging leaders come in all shapes and sizes. Recognizing their …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 2
Checking Yourself: Am I the “Difficult Person"? Being a property management professional comes with constant interaction with and navigating different personalities. But have you ever stopped to wonder if YOU might be the unintentionally difficult …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 1
“This would be a great place to work if it weren’t for people!” You hear this often; “This would be a great place to work if it weren’t for people!” There are a lot of wonderful people in the world, but it just takes one difficult and …
What Do You Call Your Customers?
So we dropped the term "tenant" but is our new word the best? "Resident"? We dropped the rather derogatory term “tenant” years ago. “Tenants live in tenements”, we say “Our residents live in apartment homes.” And we feel …
The Death of Real Communication to Prospects and Residents
Do you ever answer the phone or return calls? Text and email are effective and quick tools in leasing and resident retention. Electronic communication is faster, more efficient, and leaves a permanent trail of the interaction. Yet, often a phone …
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Probing Questions…Getting More Information
Key questions that help you tailor your leasing presentation to the prospect's specific needs Probing Questions help zero in on the rental prospect’s real needs and wants. Ask these questions to better understand the prospect’s perspective and to …
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