Ellis Consulting Group
Unique and Effective Multifamily Solutions
Stop 'Qualifying' and Start Connecting! Building a great relationship with your prospect is how you turn a viewing into a signed lease. Stop treating the prospect as a box to check and start treating them like a person. Your secret …
Continue Reading about Probing Questions…Getting More Information →
So many great questions! I could not hold it to just 10! Most onsite professionals understand the importance of asking the rental prospect questions. We ask questions to determine the prospects’ need and want as well as their creditworthiness. …
Continue Reading about Top 10 Best Qualifying Questions… +5 →
The problem here is a failure to communicate! I see it all the time. Talented and well-intentioned onsite team members working totally independently of one another. One service tech comes in at 7 am. The other at 8. The …
Are We Too Tech-y for Our Own Good? Okay, let's be real. We're drowning in tech these days. Between smart homes, self-driving cars, and robots that can fold laundry (seriously, where were you, Roomba, when I needed you?), it feels like technology …
Growing up in Multifamily, I sometimes considered Monday the arch-nemesis of my weekend joy, much like an unwanted alarm clock that yanks you out of a beautiful dream. Yes, I was one of those who spent Sunday dreading the inevitable. I even …
Continue Reading about Gone to Italy: How We Snuck Into Rick’s Kwik Tip for a Monday Surprise! →
Building trust in your leasing presentation by creating an honest "relationship" Honesty in leasing is the best policy, yes? And we all would consider ourselves honest. Yet have you ever told a prospect “this is the last one” when there were other …
Continue Reading about Honesty is the Best Policy…in Building Trust →
Unveiling the Different Breeds of Difficult Bosses Having a "difficult boss" isn't a one-size-fits-all situation. From micromanaging hawks to credit-stealing chameleons, these challenging leaders come in all shapes and sizes. Recognizing their …
Checking Yourself: Am I the “Difficult Person"? Being a property management professional comes with constant interaction with and navigating different personalities. But have you ever stopped to wonder if YOU might be the unintentionally difficult …
“This would be a great place to work if it weren’t for people!” You hear this often; “This would be a great place to work if it weren’t for people!” There are a lot of wonderful people in the world, but it just takes one difficult and …
So we dropped the term "tenant" but is our new word the best? "Resident"? We dropped the rather derogatory term “tenant” years ago. “Tenants live in tenements”, we say “Our residents live in apartment homes.” And we feel …
