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The future of your property is in the hands of those you pay the least.
General Gerald Krulak of the United States Marines made this observation about leadership. �The future of an organization is in the hands of the privates in the field, not the generals back home.�
How does this translate to multifamily property management? Here is some advice from Krulak about leading the onsite troops:
- Allow freedom to fail with ample opportunity and training to succeed.
- Don�t micro-manage. This is only necessary if you have the wrong soldiers on the front lines.
- Mentoring is required, beyond mere supervision.
- Empower, yes, but hold all team members accountable.
- Watch for emerging leaders and allow them to grow and take on additional responsibilities.
Trust is a Must
This is a different paradigm for many onsite managers and regionals. It takes trust from both sides; the supervisor and the onsite team member. Add a heavy dose of appreciation so employees feel safe and secure in their position. Kindness is not just a motto but a core value and way of doing business.
The Newest Kid at the Leasing Desk – Yep, your property�s reputation, security, and profitability are in the hands of the least experienced. What does it look like right now� how do you want to change that relationship with those newbies?
Leaders are ultimately judged by the quality of the decisions of their followers.
