But Mondays Have The Highest Rate of Heart Attacks! I LOVE MONDAY…That's a phrase that will get you more strange looks in the leasing office than a resident with a pet alligator. Having a "case of the Mondays" is a very real thing in our industry. …
The Fine Art of Getting Along with Your Tribe:
The Playbook for Being the Teammate Everyone Wants Last week we talked about how getting along isn’t just some feel-good idea; it’s how we win. It’s what makes this place a thriving community for our residents, a great place to work, and a solid …
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The Tribes We Lead; The Fine Art of Getting Along
Why Getting Along Isn't Just Nice, It's How We Win. You're not just a bunch of folks working in an apartment building. You're a tribe. And just like any tribe that actually gets anywhere, your success isn't about one superstar. It's about how …
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“Good Enough” in Multifamily Costs You
"Good enough." It's everywhere in multifamily: fill the vacancy, but barely. Touch up paint over proper make ready. Answering services that seem indifferent to resident concerns. That's insufficient effort. It's the shortcut that always costs …
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The AI Takeover: When Your Rental Call Feels a Little…
🤖 Alright, let's talk about something that's been bugging me lately, and I'm sure some of you out there have experienced it too. You're scrolling through Zillow, find a place that looks promising, and dial the number for more info. And what do you …
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Do We Target Our Market or Does it Target Us…
Do We Target Our Market... or Does It Target Us? Most developers build an apartment community with an idea, usually a definite idea, about a target market. That is, the community is designed to appeal to a certain type renter that will most …
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Be the Calm
In our fast-paced property management world, chaos can easily take over. But what if we could be the calm amidst the storm? This isn't about being passive; it's about setting a peaceful, focused tone and being attuned to others' feelings. …
The Daily KWIK Meet
The problem here is a failure to communicate! I see it all the time. Talented and well-intentioned onsite team members working totally independently of one another. One service tech comes in at 7 am. The other at 8. The …
Renewing Workplace Relationships
Keeping the Easter Spirit in the Leasing Office The spirit of Easter often centers on redemption, forgiveness, and the opportunity to move forward. Can we bring that powerful message into our daily work in the apartment community office? Think …
Lease Renewals; NOT a Team Effort
The key to effective lease renewals is accountability “Lease Renewals are Very Important”….so we say. But do we act like it? Does the onsite team really see it as a priority? New technology has automated the …
