Creating the work environment where leasing people thrive and stay.Warning: I am making some gross generalities in this post. My comments don’t apply to all onsite personnel. Yet, forty years of leasing and managing high producing apartment …
The Anatomy of the 2022 Leasing Pro
What I look for in top leasing talent.Most blog posts about the characteristics of the effective leasing professional would start with words like positive attitude, goal-oriented, relationship-driven, and committed to service. You …
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2022 Best Practices in Leasing Apartments
We Have Been Spoiled in 2021 - Better Get Ready to RumbleWith over 400,000 new apartments projected nationwide in 2022, it looks like there will be some competition in most major markets. Add a possible uptick in COVID (thanks to Mr. Omicron), …
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What Is The Best Onsite Holiday Greeting?
Is it OK to say "Merry Christmas"?In the name of inclusiveness, many onsite professionals have taken to the more universal December greeting, “Happy Holidays!” After all, this is the season for several other holidays; and perhaps the person you are …
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Showing Gratitude to Your Team
Can They SEE Your Thankfulness?Today we will do the obligatory Thanksgiving gratitude post. After all, it's that time of year when we are practically forced to consider our blessings. So along with the ocean of other articles extolling the importance …
Property Management “Starbucks Style”
Starbucks Coffee ain’t the VERY best…but it is way above average!I’m a frequent, VERY frequent, Starbucks visitor. This company’s coffee, friendly baristas, and pleasant environment is predictable and typically well above average. Yet, I …
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Losing Your Love for Your Job?
Has the pandemic done a number on your zeal for your job? For many, the COVID 19 plague has taken away many of the things we previously loved about our work. This is especially true for apartment onsite professionals. Over the …
4th Quarter, Baby! Time to Crank it Up!
You Have 3 Months Left to Make 2021 Your Best Year Ever!So what is this year looking like for you? Are you happy where you are as we start the 4th quarter of 2021? Is this a banner year…or do you blame COVID for your lackluster …
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Handling the Prospect “Put-off” #2
The Prospect says… “I really need to look around some more.”This is the second “put-off” that our prospects use to side-track our effort to secure the commitment. What is the prospect really saying? Do they really need to look …
Handling the Prospect “Put-off”
What to do when the Prospect says, "Let me think about it."So you come to the end of what is a very persuasive leasing presentation. Everything seems to be clicking. You and your prospect are communicating well, and she is showing buying …
