The problem here is a failure to communicate!I see it all the time. Talented and well-intentioned onsite team members working totally independently of one another. One service tech comes in at 7 am. The other at 8. The office …
Fair Housing is GREAT for Business!
April is STILL Fair Housing Month - one last fair housing article.Too often our industry looks at the Fair Housing Act as a penalty and an unmerited law we must simply endure. They see only the tedious rules and the challenge of properly …
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Fair Housing – Responding to Prospect and Resident Questions
When Prospects Ask, “What Kind of People Live Here?”It happens often. You are asked the question, “What kind of people live here?” This question may seem innocent at first but you quickly recognize the prospect or resident is digging …
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Fair Housing Builds Better Relationships
Building trust in your leasing presentation by creating a fair "Relationship"April is Fair Housing Month and the nation is celebrating the 54th anniversary of the Fair Housing Act. On April 11, 1968 President Lyndon Johnson signed the Civil …
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Do You Have a Traffic Problem?
The First 3 Questions You Ask…As a multifamily consultant, many of my assignments start this way: “Rick, we just aren’t getting enough traffic.” Traffic generation can be an issue. Yet often, the real reason traffic is not …
Focus on Your Occupied Apartments, Not the Vacancies…when developing your marketing strategy!
“Oh no! We are 8% vacant!”A tragedy? Maybe. That might be too many vacants considering the recent high-demand market. But don’t forget something very significant. You are also 92% occupied! Yes, you have a lot of …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 5
Unveiling the Different Breeds of Difficult BossesHaving a "difficult boss" isn't a one-size-fits-all situation. From micromanaging hawks to credit-stealing chameleons, these challenging leaders come in all shapes and sizes. Recognizing their …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 4
Strategies for Dealing with a Difficult Boss...Besides Murder or Quitting.Having a difficult boss can be demoralizing, affecting your work performance and overall well-being. But fear not, brave multifamily professional! With the right approach, you …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 3
A Guide for Dealing with Difficult ResidentsWorking onsite comes with its share of personalities, and unfortunately, some of those personalities can be difficult. As an onsite team member, you're often the first line of defense against frustrated, …
Dealing With Difficulty, Disparaging, Degrading, Demanding, and Dismissive People! Part 2
Checking Yourself: Am I the “Difficult Person"?Being a property management professional comes with constant interaction with and navigating different personalities. But have you ever stopped to wonder if YOU might be the unintentionally difficult …
