Ellis Consulting Group
Unique and Effective Multifamily Solutions
HUD published civil penalty amounts increased for Fair Housing mistakesWhether accidentally or intentionally, a fair housing violation will now cost you and your company more…much more. HUD has published inflation-adjusted civil penalty amounts …
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So we dropped the term "tenant" but is our new word the best? "Resident"?We dropped the rather derogatory term “tenant” years ago. “Tenants live in tenements”, we say “Our residents live in apartment homes.” And we feel …
Is it time to offer "full service" management on Saturday and Sunday?It is Saturday and time to lease, lease, lease. Weekends are made for leasing, right? Yes, but… Maybe more important than leasing on the weekends is resident services …
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The future of your property is in the hands of those you pay the least.General Gerald Krulak of the United States Marines made this observation about leadership. “The future of an organization is in the hands of the privates in the field, not the …
Keeping the FAIR in Fair HousingAs we begin National Fair Housing Month, let’s dedicate ourselves to maintaining the regulations and practicing fair housing rules. Remember the best aspect of this national act: it's …
Do you ever answer the phone or return calls?Text and email are effective and quick tools in leasing and resident retention. Electronic communication is faster, more efficient, and leaves a permanent trail of the interaction. Yet, often a phone call …
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Leasing toward a long-term relationship…“I’m gonna close you!" Sounds like a threat, doesn’t it? CLOSE YOU! Yikes, I don’t wanna be “closed”! Who would? The concept of closing signifies an ending or finality of something or someone. We close this …
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Key questions that help you tailor your leasing presentation to the prospect's specific needsProbing Questions help zero in on the rental prospect’s real needs and wants. Ask these questions to better understand the prospect’s perspective and to …
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So many great questions! I could not hold it to just 10!Most onsite professionals understand the importance of asking the rental prospect questions. We ask questions to determine the prospects’ need and want as well as their creditworthiness. Yet, …
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Which method is best in the leasing presentation? BOTH!The good 'ole "Guest Card"…or "Welcome Card" as some call it. I'm referring to the paper or digital record you create to document the information you get from an online, telephone or walk-in …
